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User Experience: Debunking Myths & Supporting Trade Compliance

TUESDAY | APRIL 20, 2021 | 9:00 AM - 10:00 AM PDT, 12:00 PM - 1:00 PM EDT, 4:00 PM - 5:00 PM GMT

User Experience – or “UX” – has become synonymous with a sleek and sexy user interface. Yes, an intuitive, natural, interface is an important aspect of UX. Alas, the errant association of UX to UI quite often downgrades the importance of user experience to “a pretty, nice to have” item. The cost of a poor user experience can be devastating – think of a security breach due to complex manual permission assignments, or a barred entity in one system receiving restricted goods through another system – with penalties ranging in the millions of dollars. We all know the penalties of non-compliance, but how can a good user experience help us gain and maintain good trade compliance? Join us for this free webinar to learn more.
 
Topics Include:
  • Debunking User Experience myths – what is and what is not UX
  • Understanding the compliance impacts of a fractured technology and process experience
  • Considerations of including the latest technologies into an enterprise ecosystem
  • Tactics you can use now to positively impact trade compliance in your organization
  • Q&A to follow.
 
SPEAKER:
 

Chris CoutureB&W

Chris Couture, OCR Services

Chris Couture is an enterprise strategist, helping clients orient to deliver user-centric solutions which exploit the true capabilities of enterprise technologies. During his twenty-plus year career he has traversed multiple technologies including Microsoft, PeopleSoft, Oracle Cloud, SaaS and PaaS, SAP, and ground-up builds melding these with modern user interfaces in browsers, mobile platforms, voice and IoT devices. Certified in both User Experience and multiple technologies, Chris brings a diverse history of client experience and industry innovation to clients as he collaborates to shape IT visions through the eyes of end users with multitude of needs.

 

If you have any questions about the webinar or require assistance, please contact us.